FAQ's
Q: What is your office hours?
A: 10:00am to 4:00pm Monday to Friday.
Q: What are the shipping options & costs?
A: We charge flat rate of $12 for standard, $18 for express shipping Australia wide & we also offer same day local delivery if you are located within range. Bulky items will incur a surcharge.
Q: When will I receive my order?
A: Standard shipping is from 3-10 working days, express shipping is 1-4 days, please note other delays might occur outside our control.
Q: Can we click & collect?
A: Yes, we offer pick up from our warehouse in St Marys NSW, you are able to select this in the checkout.
Q: Can I pick up outside of business hours
A: Free 24/7 click & collect from our warehouse in St Marys directly from our own parcel lockers outside our warehouse, it's quick, easy & safe. Unlike traditional click & collect you would be restricted to collecting within certain hours, with our click & collect service you can collect any time of the day.
To access this service simply place your order online, choose "Click & Collect" and wait for the message for when your item will be ready to collect. If it's urgent please contact us to have the process sped up. It's free, easy, contactless & can be picked up when you are ready to do so.
How does Click & Collect work?
Step 1: Place your order online via our website and choose "Click & Collect"
Step 2: You will be sent a message for your locker number along with instructions & a pin code to access your items
Step 3: You can collect your items any time of the day or night.
Please note you must collect your item within 7 days, if you cannot please contact us to let us know.
Q: Where are you located?
A: Our address is 3/15-17 Charles Street St Marys, NSW
Q: What payment methods do you accept?
A: We accept PayPal, Mastercard, Visa, AMEX, AfterPay & Bank deposit.
Q: What is the return policy?
A: We have a 90 day no questions asked for any returns, the item must be unused & the buyer will pay return shipping for change of mind purchases. Shipping costs are not refunded, only the cost of the items. Food items must be unopened.
Q: What do I do if I never received my order?
A: In the rare case this might happen, Please contact us straight away, we'll have it sorted for you ASAP.
Q: How do I contact your company if my question isn’t answered here?
A: Please submit a contact request on our website, get in touch with us via email or call us on 1800 270 210.